Providing our customers with quality products and excellent customer service has always been our top priority at Carolina Pottery. If you are unsatisfied with your purchase for any reason, you may return your item(s) purchased for a full refund minus the original shipping costs. Items must be returned undamaged and in their original condition and packaging within 30 days to receive a refund. A credit will then be issued to the same credit card your order was processed with. Customers will be responsible for all return shipping costs.
Send returns to:
Home South / Carolina Pottery
3599 Andrew L Tucker Rd
Fort Mill, SC 29715
Custom cushions begin production immediately upon order and are made to your specifications. They cannot be cancelled, changed, returned or refunded at any time.
At the moment items purchased online are NOT eligible to be returned at one of our Carolina Pottery store locations. We are sorry for the inconvenience.
For further questions:
Phone: 704-900-7319 Monday – Friday 9am – 5pm EST