Providing our customers with quality products and excellent customer service has always been our top priority at Carolina Pottery. If you are unsatisfied with your purchase for any reason, you may return your item(s) purchased for a full refund minus the original shipping costs. Items must be received undamaged and in their original condition and a credit will be issued to the same credit card your order was processed with. Unless otherwise noted, customers will be responsible for all return shipping costs. Exchanges are only permitted in the event an item arrives damaged or is otherwise incorrect.
Please contact us at firstname.lastname@example.org within 30 days of purchase for return instructions.
IMPORTANT: Returns on Christmas merchandise are not accepted after December 15. Outdoor cushions and pillows begin production immediately upon order and are made to your specifications. They cannot be cancelled, changed, returned or refunded at any time.
Items purchased online are not eligible to be returned at one of our Carolina Pottery store locations. We apologize for any inconvenience.